1. Introduction

TripsSource ("TripsSource," "we," "our," or "us") is committed to protecting your privacy and handling personal information responsibly.

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you access or use the TripsSource website, platform, APIs, integrations, and related services (collectively, the "Services").

By using the Services, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

  • Information You Provide

We may collect information you provide directly, including:

  • Name
  • Email address
  • Phone number
  • Company name
  • Business role or job title
  • Account credentials
  • Contact information
  • Support requests and communications

Account & Business Information

Depending on your use of TripsSource, we may collect:

  • Agency information
  • Operator information
  • Business account details
  • Partner relationship information
  • Booking-related information
  • Commission-related information

Technical Information

We may automatically collect certain technical information, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Referring pages
  • Usage and performance data

Integration Data

Where integrations are enabled, TripsSource may process information exchanged between TripsSource and connected systems, APIs, booking platforms, CRM systems, and related technologies.

3. How We Use Information

We may use information to:

  • Provide and maintain the Services
  • Manage accounts and registrations
  • Facilitate bookings and business relationships
  • Support platform integrations and connectivity
  • Administer commission reporting
  • Respond to inquiries and support requests
  • Improve platform functionality and user experience
  • Monitor security and prevent misuse
  • Meet legal and regulatory obligations

4. Cookies & Similar Technologies

TripsSource uses cookies and related technologies to operate and improve the Services.

These technologies may help us:

  • Maintain platform functionality
  • Remember user preferences
  • Analyze platform performance
  • Improve user experience

Where required by law, non-essential cookies are used only with user consent.

For more information, please review our Cookie Policy.

5. Information Sharing

TripsSource does not sell personal information.

We may share information with:

Platform Participants

Information may be shared between travel professionals, operators, agencies, hotels, concierge services, and other platform participants where necessary to facilitate bookings, partnerships, and platform services.

Service Providers

We may share information with service providers that support:

  • Hosting
  • Cloud infrastructure
  • Payments
  • Security
  • Analytics
  • Communications
  • Technical support

Legal Requirements

Information may be disclosed where required to:

  • Comply with legal obligations
  • Enforce our rights
  • Protect users
  • Prevent fraud or security incidents

6. International Data Transfers

TripsSource operates internationally and may process information in multiple jurisdictions.

By using the Services, you acknowledge that information may be transferred, processed, and stored outside your country of residence where permitted by applicable law.

7. Data Retention

TripsSource retains personal information only for as long as reasonably necessary to:

  • Provide the Services
  • Fulfill business purposes
  • Meet legal requirements
  • Resolve disputes
  • Enforce agreements

Retention periods may vary depending on the type of information and legal obligations.

8. Data Security

TripsSource implements reasonable technical, administrative, and organizational safeguards to protect personal information from:

  • Unauthorized access
  • Disclosure
  • Alteration
  • Misuse
  • Loss

While we take reasonable measures to protect information, no method of transmission or storage can be guaranteed to be completely secure.

9. Your Rights

Depending on your jurisdiction, you may have rights relating to your personal information, including the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of information
  • Restrict processing
  • Object to certain processing activities
  • Withdraw consent where applicable

Requests may be submitted using the contact details below.

10. Third-Party Services

TripsSource may integrate with third-party services, operators, APIs, software providers, payment providers, and related technology platforms.

TripsSource is not responsible for the privacy practices, content, or policies of third-party services.

Users are encouraged to review the privacy policies of any external services they choose to use.

11. Children's Privacy

TripsSource is intended for business and professional use and is not directed toward children.

We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

TripsSource may update this Privacy Policy periodically.

Any material changes will be posted on this page together with an updated revision date.

Continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Us

For questions regarding this Privacy Policy or your personal information, please contact:

TripsSource
6th Floor, Meydan Grandstand
Meydan Road
Dubai, United Arab Emirates

Email: privacy@tripssource.com

Agreement to This Privacy Policy

By accessing or using TripsSource, you acknowledge that you have read, understood, and accepted this Privacy Policy and the practices described herein.